Refund Policy

This Refund Policy outlines the conditions under which you can request a refund for products purchased from VINEDEFESTA. Our goal is to ensure you are completely satisfied with your purchase.

Refund Eligibility

Refunds are issued under the following conditions:

• The product is defective or damaged upon arrival.
• A refund request is made within 30 days of the purchase date.
• The product is unused and in the same condition as received.

Non-Refundable Items

Please note that the following items are non-refundable:

• Gift cards and promotional items.
• Products purchased on final sale.

How to Request a Refund

To initiate a refund, please contact our customer service team at [email protected] with your order details and reason for the refund. Our team will review your request and guide you through the process.

Processing Time

Refunds are typically processed within 7-10 business days upon approval. The amount will be credited to your original payment method.

Contact Us

If you have any questions regarding our Refund Policy, please reach out to our support team for further assistance. We are here to help!